At Sienna Living, we are delighted to bring the luxury and comfort of our products to your doorstep, whether you're in Australia, New Zealand, or anywhere across the globe. Our shipping policy is designed to ensure a smooth, hassle-free delivery experience for all our customers.

Shipping Within Australia and New Zealand

• Free Shipping: We are pleased to offer free shipping to all our customers in Australia and New Zealand. Indulge in the comfort of Sienna Living without worrying about additional shipping costs.
• Delivery Time: For orders placed before 2 PM AEST, we are committed to same-day dispatch (excluding public holidays as our warehouse is closed). Orders placed after this time will be processed on the next business day. Delivery times typically range from:
  • 3-5 business days for Australian addresses.
  • 5-10 business days for New Zealand addresses.
• Order Tracking: Once your order is dispatched, you will receive a tracking number via email, allowing you to track your order’s journey to your home.

International Shipping

We are excited to now ship to the following countries with free shipping:

• Asia-Pacific: Japan, South Korea, Indonesia, Malaysia, Thailand, Singapore, Vietnam, Philippines.
• North America: United States, Canada.
• Europe: Sweden, Italy, Spain, Ireland, United Kingdom, Germany, Switzerland, Netherlands, France, Norway, Czech Republic, Denmark, Poland, Slovakia, Portugal, Austria, Finland, Hungary, Belgium, Greece, Cyprus, Luxembourg.
• Middle East: United Arab Emirates.

Delivery Information for International Shipping:

• Free Shipping: All international orders qualify for free shipping.
• Delivery Time: Orders will be processed and dispatched within 1-2 business days. Delivery typically takes 10-20 business days, depending on the destination.
• Customs and Duties: Please note that all international orders may be subject to customs inspections, duties, and taxes as per the destination country’s regulations. These additional charges are the responsibility of the customer and are not included in our shipping charges.

General Shipping Information

• Packaging: All items are securely packaged to ensure they arrive in perfect condition.
• Order Tracking: A tracking number will be provided via email once your order has been dispatched, allowing you to monitor your shipment.
• Customer Service: Our customer service team is always here to assist you with any questions or concerns regarding your order or shipping. Please feel free to contact us at any time.

We at Sienna Living are committed to ensuring that your luxury bedding arrives safely and promptly, so you can start experiencing unparalleled comfort as soon as possible.