FAQs
Frequently Asked Questions at Sienna Living
What is the 120-Night Trial Guarantee?
Our 120-Night Trial Guarantee allows you to test our luxurious Bamboo Egyptian cotton sheets for 120 nights. If you're not completely satisfied, you can return them for a full refund.
Do you offer international shipping?
Yes, we ship internationally, with shipping costs calculated at checkout. We offer free shipping to Australia and New Zealand.
How can I track my order?
Once your order is dispatched, you'll receive a tracking number via email. You can use this to track your order’s journey.
Are Sienna Living products environmentally friendly?
Absolutely! We pride ourselves on sourcing sustainable materials and employing eco-friendly manufacturing practices.
How do I care for my Sienna Living bedding?
We recommend washing your bedding in cold water on a gentle cycle and air drying or using a low heat setting on your dryer.
What certifications do Sienna Living products have?
Our sheets have the Egyptian Cotton Council Seal and OEKO-TEX MADE IN GREEN certification. Our other products meet the OEKO-TEX Standard 100.
What is Sienna Living’s return policy?
We accept returns within 30 days for unused and unopened items. However, toppers, quilts, and pillows are excluded due to hygiene concerns.
Can I purchase Sienna Living products in stores?
Currently, our products are exclusively available through our online store.
Are your products suitable for sensitive skin?
Yes, our products are hypoallergenic and gentle on the skin, making them suitable for those with sensitive skin.
How does Sienna Living support sustainability?
We are committed to sustainable practices in all aspects of our business, from product sourcing to packaging.